Reference

Terms That Govern Your y99999 Account

These terms set out how your account works on y99999 — what you can do, what we expect from you, and how we handle your funds and data.

Applies to all account holdersJazzCash, Easypaisa, Raast coveredAccess subject to local lawAccount-level enforcementUpdates notified via your registered contact
y99999 Terms That Govern Your y99999 Account
HOW WE HANDLE DATA

Account Security and Data Practices

We collect only what we need to operate your account and process your payments. That means your name, contact details, wallet identifiers for JazzCash, Easypaisa, or Raast, and session activity. We do not sell your data to third parties. Account data is stored on secured infrastructure and access is limited to staff who need it to service your account or meet legal obligations. You can request a summary of what we hold by contacting support in writing.

Data We Hold

We retain your registration details, wallet identifiers, and transaction history for as long as your account is active and as required by applicable rules.

Cookie Use

Cookies keep your session active and remember your preferred deposit method between visits. You can clear them from your browser settings at any time.

Account Security

Your account uses a one-time PIN sent to your registered mobile number for login. Never share that PIN with anyone, including anyone claiming to be y99999 support.

Requesting Changes

To update your registered contact details or request deletion of data we are not legally required to keep, submit a written request via the support email.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause is unclear or you need to raise a dispute about how these terms were applied to your account, our support team is available to help. For account-specific questions — wallet verification, withdrawal holds, or access issues — use the live chat path so we can pull up your account details directly.

Live Chat Open the chat widget from your account dashboard for real-time help on account terms, wallet verification holds, or withdrawal queries.
Email Support Send a written query to our support address for formal questions about these terms or requests to document a dispute in writing.
Account Dashboard Check your notifications panel for any terms-related alerts, verification requests, or policy update notices tied to your account.

Common Questions About These Terms

Straightforward answers to what Pakistan account holders ask most about how these terms work in practice.

Yes. The same terms apply regardless of how you access your account — mobile browser, app, or desktop. Device type does not change your obligations or ours.

We will pause the transaction and flag your account for review. If the breach is confirmed, the funds are returned to the source and access may be restricted pending investigation.

You can request account closure through support. We delete what we are not legally required to retain and will confirm in writing once that process is complete.

We post an update notice in your account dashboard and send a message to your registered mobile or email. The effective date of any change is clearly shown in the notice.

Access depends on local law and is available only in eligible regions where the platform operates legally. We do not make guarantees about access in any specific area.

Contact support in writing, explaining the specific clause and the transaction or action in question. We will review it and respond with a formal position within a reasonable period.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.